Category Archives: Performance Improvement

Creative Destruction and Business Relationships

In previous blogs I have argued that better and more collaborative relationships with your business partners are a relatively untapped source of competitive advantage.  If this is the case, why would we need to consider bringing a close and collaborative … Continue reading

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Was Ford Australia making Dumb Decisions or were they just being too sophisticated?

There has been a lot of froth and bubble recently about the dumb decisions, particularly about model choice, that Ford management in Australia has made that has resulted in the decision to close manufacturing operations in 2016.  I recently saw … Continue reading

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Zen and the Art of Negotiation

It is always worth recalibrating yourself regarding your approach to negotiation on a regular basis.  Regular negotiation training is a useful way to do this but a simple period of introspection can deliver the same value.  This was brought home … Continue reading

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Goldilocks and the KPIs

Can we go too hard in measuring our service providers?  Performance measurement of service providers is a very fraught subject and challenges companies to find their ‘Goldilocks’ zone where performance measures fall neatly between too much measurement and not enough … Continue reading

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Justice and Supply Chain Relationships

Have you thought about Justice recently?  I don’t mean justice in terms of villains getting away with their crimes or the innocent being punished.  When it comes to supply chain relationships, justice is an important concept.  While justice has similarities … Continue reading

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Why Collaborating with Sub-1st tier Suppliers (and Customers) Makes Sense

Smart Supply Chain Managers know that it is important to monitor what is happening with their supply chain partners.  The big question is which partners should they monitor? It is tempting to use Vilfredo Pareto’s principle and focus on the … Continue reading

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Why do Purchasers persist with Discredited Strategies for Supplier Improvement?

Futility is sometimes described as repeating the same action over and over again and expecting results to be different.  This is exactly the situation purchasers, who use punishment to gain performance improvement, find themselves in. The results almost invariably disappoint.  … Continue reading

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